About the role
Are you looking for an incredible opportunity to work with a high-growth SaaS company bringing market-leading products to our Commercial clients?
As a Technical Customer Success Manager, you’ll be focused on driving adoption of Prefect Cloud, one of the world’s fastest-growing dataflow automation platforms. You will help our customers make the most of their Prefect Cloud investment while identifying new use cases. You will help us scale our customer success efforts, answering specific functional questions and ensuring successful deployments of Prefect. You’ll be collaborating with our go-to-market team while spending a majority of your time interacting with our customers and community. You’ll develop deep relationships, become a trusted advisor to our clients, and be a key driver of Prefect’s fast-growing success.
This is the perfect role for someone with a strong technical skill set and is eager to be on the frontlines of data orchestration while working closely with customers at a fast-growing company.
What you’ll be doing
Own the ultimate success of our customers, ensuring they realize the full value of the Prefect platform
Develop and maintain long-term client relationships, serving simultaneously as both the internal client advocate and an external Prefect advocate
Advise and identify new use cases to support Prefect customers’ business goals
Develop a clear, technical understanding of our solution in order to articulate best practices to Prefect customers
Focused on retention, growth, profitability and client satisfaction
Help Prefect operationalize tools, processes, and systems that will scale with our CS efforts
Develop and identify customer success metrics - ie. NPS, CSAT
Lead quarterly business reviews to ensure strong adoption of Prefect’s platform
Engage our partner ecosystem to deploy outside consultants when necessary
Communicate enhancement opportunities and product feedback across the entire organization
Qualifications (you must have)
B2B experience in account management, project management, training and/or customer support experience
You have significant software development experience
Expertise with multiple Cloud providers (e.g., AWS, GCP, Azure, etc.)
Expertise in the Python ecosystem, specifically data tooling
You exercise sound judgment in business decisions and negotiation, while demonstrating effective and professional customer service
You drive to understand customers’ business goals, anticipate future needs, & identify solutions
Able to execute strong technical solutioning, engaging in consultative dialogue with clients
Can marry product expertise with consulting on business process and business transformation in parallel
You are flexible and adaptable to change in a fast-paced, start-up company environment
Excellent presentation and communication skills specific to technical products
Strong listening skills and the ability to effectively communicate with Prefect customers, community and colleagues
Strong work ethic, high energy, and a team player
About you (we’d like you to have)
Experience consulting SaaS solutions
Experience in a start-up or high-growth environment
Understanding of Salesforce, G-Suite, and established customer success tools desired
We are a remote-first company with the majority of our team in the San Francisco & Washington, D.C. area.
If this role/opportunity seems interesting to you, please submit your resume at email@example.com.
Prefect is an equal opportunity employer and actively encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.